Bridging the gap between complex code and human process. I build the technical infrastructure and support teams that scale SaaS companies.
Led by Felipe Frías | ITIL Expert & PMP Certified
The 3 Pillars of Scale
I am not just a Project Manager who watches the clock. I am a Technical Operations Architect with 14+ years of experience.
I have managed support for 40,000+ apps and increased SLA compliance from 33% to 97.5%.
I speak the language of your developers (SQL, APIs) and the language of your business (ROI, KPIs).